Safe Travel

Hospitality is our passion and we do it with pleasure and pride

As always, we love to see you and serve you

We have implemented the following security measures and protocols within the facilities.

We Are Counting On The Participation Of Our guests

  • If you have any cold symptoms, we invite you to wear a mask; especially in common areas
  • Hand washing with soap and water
  • Cover the mouth and nose with disposable tissues or the inner corner of the elbow when coughing or sneezing
  • Avoid close contact with someone who has a cold with flu-like symptoms
  • Avoid hugging, kissing, and sharing objects especially with people outside your group
  • We reserve the right of admission
Close-up of person packing clothes into a suitcase at Pensativo House Hotel
restaurant chef at pensativo hotel in antigua guatemala

We Have The Commitment Of Our Staff

  • In case of presenting any cold symptoms, they must report it to their immediate boss and stay at home
  • Use of masks in all areas and at all times
  • Mandatory use of gloves when working with food
  • They also attend to all the recommendations made to guest

World Travel & Tourism Council Protocols

We have taken protocols of the World Travel & Tourism Council, to support us and have common action plans that provide an authentic and meaningful experience, in which people are and feel safe during their stay, including these measures and protocols within the facilities:

Official logo of Porta Hotels
Porta Hotels Protocol

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Safe Travel banner used at Pensativo House Hotel
World Travel & Tourism Council Protocol

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Bioseguridad Turistica logo used at Pensativo House Hotel

seal of tourism biosecurity

As a result of our commitment to working hard to develop sanitary measures that minimize the risk of contagion in workers, suppliers and tourists, we have been recognized by the Guatemalan Institute of Tourism, with the seal of tourism biosecurity


Ayuntamiento de La Antigua Guatemala logo used at Pensativo House Hotel

It is forbidden to consume alcoholic beverages on public roads
Bars and clubs: close at 11 pm
Hotel restaurants: close at 10 pm
Neighborhood stores: close at 11pm